Refund Policy
Straightforward and honest refund terms for your assurance
Overview
We at MintLeafAtelier realize that plans can shift, and we aim to provide equitable and clear refund policies. This document details the criteria for issuing refunds for our yacht charter services.
Please review this document thoroughly prior to finalizing your reservation. When you schedule a charter with MintLeafAtelier, you are confirming your acceptance of these refund conditions.
Standard Cancellation and Refund Schedule
More than 72 Hours Before Charter
Qualified for: Complete reimbursement excluding service charges
Refund Period: 5-7 business days
Service Cost: €50 for credit card transactions
Prerequisites: Must be submitted through written correspondence such as email or phone
24-72 Hours Before Charter
Qualified for: Half of the total charge of the charter
Refund Period: 7-10 business days
Service Cost: €25 withheld from the reimbursement
Prerequisites: A valid justification is necessary; administrative expenses will be incurred
Less than 24 Hours Before Charter
Qualified for: No compensation can be provided
Exceptions: Cases of emergencies may be taken into account
Alternative: Credit for future charters may be provided at the discretion of the administration
Prerequisites: Official documentation required for claims of emergencies
Weather-Related Cancellations
Our Commitment to Weather Safety
We prioritize safety above everything else. In the case that weather is considered hazardous for sailing by our certified captain, we present flexible choices:
- Complete Refund: If rescheduling is not an option, a full refund will be provided
- Reschedule: You can change the date of your charter to another available slot without extra charges
- Charter Credit: Accept a voucher valid for one year from the date of the initial charter
Procedure for Weather Evaluation
We perform a comprehensive weather review that covers:
- An assessment of wind speeds and directions
- Analysis of wave conditions and sea states
- Projections of visibility and rainfall
- Notices and alerts from the Coast Guard
- Safety appraisal from a professional captain
Decision Point: Determinations about weather-related cancellations are made at least 4 hours before the planned departure time.
Medical Emergency Refunds
Special Considerations for Emergencies
We understand that unforeseen medical situations can occur. The following incidents may be eligible for extra consideration:
- Sudden medical conditions or accidents necessitating hospital admission
- Loss of a close relative
- Call to military service or unexpected recall
- Summons for jury service or court orders
- Natural calamities impacting travel plans
Paperwork Needed
Documentation required for processing emergency refund requests are as follows:
- Official medical records or proofs of hospitalization
- In case of bereavement, a death certificate
- Military dispatch orders
- Court notices or jury summons
- Advisories or state of emergency announcements related to travel
Transaction Period: We will process emergency refund enquiries within 3-5 working days given that the correct documents are received.
Cancellations Due to Operational Constraints
Issues of Mechanical Nature
Should the vessel assigned to you encounter irreparable mechanical difficulties:
- Alternate Vessel: We will endeavor to arrange a similar replacement
- Entire Refund: In the absence of a fitting substitute
- Partial Refund: Should the replacement vessel be priced differently
- Additional Recompense: Compensation might be presented for inconveniences caused
Unavailability of Crew
In the rare event that a certified crew is not available:
- We will arrange an alternative crew when feasible
- Full refund if the charter is unable to proceed
- Option to reschedule at no additional cost
Process for Refund Allocation
Refund Transaction Means
Compensations will be reverted to the original payment method utilized at the time of booking:
- Credit Cards: Approximately 5-7 business days
- Wire Transfers: Roughly 7-10 business days
- Cash/Cheque: Typically 3-5 business days
Charges for Transactions
Credit Card Operations
€50 fee for cancellations requested over 72 hours prior to the event
Procedures for Bank Transfers
€25 fee for all wire transfer reimbursements
Global Transaction Handling
Supplementary fees may apply for transactions crossing national borders
Policy for Charter Credits
Conditions for Offering Credits
In some cases, we may issue charter credits instead of refunds:
- Late cancellations within a 24-hour window before charter
- Cancellations due to weather changes
- Requests to voluntarily reschedule
- Interruptions in operation
Terms for the Credits
- Validity: Effective for one year from issuing date
- Non-transferable: Credits cannot be passed on to other individuals
- Amount: Equal to the full value of the charter without deduction of service fees
- Application: May be applied towards any future available charter
- Expiry: Credits expire after a year and cannot be extended
Compensation for Partial Services
Disruptions in Service
If your yacht trip is interrupted or cut short due to our control:
- A refund proportionate to the unutilized portion
- Futures credits equivalent to the value
- Complimentary services or grade-ups may be offered
Early Endings Caused by Guests
If a charter is stopped earlier than planned because of behavior of the guests or violations of safety guidelines:
- No compensation for remaining time
- Total payment is expected
- Extra costs may be charged
Negotiation of Disputes
If you find the refund outcome unsatisfactory, you may:
- Seek a reassessment by our supervisory team
- Submit more supporting evidence or documents
- Turn to consumer protection entities
- Utilize any available legal options as per the prevailing law
Instructions for Refund Requests
Step 1: Reach Out
Propose your refund inquiry through:
- Email: [email protected]
- Phone: +34 932 71 23 45
- Visiting our on-site marina office
Step 2: Give Details
Your application should include:
- Verification number for your booking
- Scheduled date and time of your charter
- Cancellation rationale
- Any relevant supporting documents
- Desired method of refund
Step 3: Our Review and Actions
We will acknowledge your application within one day, evaluate it against the policy, respond within two days, and execute approved reimbursements following the given timelines.
Crucial Points
- All applications for reimbursements must be presented in written form
- Reimbursements are issued in € regardless of the original transaction currency
- Purchasing travel insurance is advised
- Policy changes can occur with a month's prior notice
- Refunds are subject to respective tax laws and regulations
Contact Information
For information about refunds or to proceed with a refund application, please contact:
Refunds Department
MintLeafAtelier Marine Services Ltd.
Passeig de Gràcia
Barcelona 08008
Spain
Phone: +34 932 71 23 45
Email: [email protected]
Hours of Operation: Monday–Friday, 9:00 AM – 5:00 PM